Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days. Once shipped, most orders are delivered within 5-7 business days for domestic shipments (within the U.S.). International shipments may take longer, depending on customs and local delivery services.
You will receive an email with tracking information once your order has shipped, so you can track its progress.
Creating an account with TOMOUNT is simple:
- Go to the Sign Up or Create Account page on our website.
- Enter your name, email address, and create a password.
- Click Submit to complete the registration.
Once you’ve created your account, you’ll be able to save shipping details, track orders, and enjoy faster checkouts.
If you need to change your shipping address, please contact us immediately at [email protected]. We process orders quickly, so the sooner we hear from you, the better chance we have to make changes before the order ships.
Unfortunately, if your order has already shipped, we may not be able to redirect it. In that case, you can try contacting the carrier directly or wait for the package to be returned to us.
After your order has been processed and shipped, you’ll receive an email with a tracking number and a link to track your package. You can also log into your account and check the status of your order under the Order History section.
If you have any issues tracking your order, feel free to contact us at [email protected].
At TOMOUNT, we take your privacy and security seriously. We do not store your credit card information on our systems. All transactions are processed securely via our payment gateway (e.g., Stripe, PayPal), which ensures your payment details are encrypted and protected.
You will need to re-enter your payment information each time you make a purchase.
Sales tax is applied to orders based on your shipping address and the applicable laws in your region. If your order is subject to sales tax, the tax will be calculated during the checkout process and added to your total.
If you have any questions about sales tax, feel free to reach out to us.
Yes, we offer international shipping! TOMOUNT ships to many countries worldwide. During the checkout process, you can select your country from the shipping options to see if we can deliver to your location.
Please note that international orders may be subject to customs fees, taxes, or other charges, which are the responsibility of the customer.
In most cases, your items will arrive in a single package. However, depending on product availability, size, or weight, your order may be split into multiple shipments. If your order is shipped in separate packages, you will receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
At TOMOUNT, we offer a 30-day return policy for most products, provided they are in new, unused condition and in the original packaging. If you are not satisfied with your purchase, simply contact us at [email protected] to initiate the return process.
Please note:
- Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred on our part.
- Once your return is received and inspected, we will process your refund or exchange within 7-10 business days.
For more detailed information, please visit our Refund & Returns Policy.
We apologize if you received the wrong item! Please contact our customer service team as soon as possible at [email protected]. Include your order number, a description of the item you received, and any photos of the incorrect product. We’ll make it right by sending you the correct item at no extra cost, and we’ll provide instructions for returning the incorrect product.
We’re sorry to hear that your order arrived damaged. If you notice any damage to the product or packaging, please contact us within 7 days of receiving your order. Send an email to [email protected] with the following information:
- Order number
- Photos of the damaged product and packaging
- A brief description of the issue
We will work with you to resolve the issue, either by offering a replacement, a refund, or a store credit.
Once your return has been authorized and you’ve received a Return Authorization Number (RA#), we will provide the return address. Please follow the instructions provided in the email carefully to ensure your return is processed smoothly.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.
If you have any questions or need assistance, our customer support team is here to help! You can reach us at [email protected]. Our support team is available Monday through Friday, from 9 AM to 5 PM (PST). We’ll respond to your inquiry as quickly as possible.
If you notice that the shipping address you provided is incorrect, please contact us immediately at [email protected]. We process orders quickly, and we may be able to make changes to the address before the order ships. If your order has already been shipped, you may need to contact the carrier directly to make changes.
Once an order is placed, we process it quickly to ensure fast delivery. Unfortunately, we cannot change or cancel orders once they are submitted. However, if you notice an issue with your order (such as an incorrect item or address), please contact us immediately at [email protected], and we’ll do our best to assist you.
If your order has already shipped, you can return the item in accordance with our returns policy.
Currently, we do not offer pre-orders for out-of-stock items. However, if a product is sold out, you can sign up for restock notifications on the product page. This will alert you via email once the item is back in stock.
If you have any other questions, feel free to contact us at [email protected].